1 reviews | Active since Oct 2013
Online Purchase- Unfair treatment
Hi there I purchased 3 dresses using the Mr Price online app. I paid for it and the order was confirmed. A day later I got an email from a lady called Samantha Coopsamy telling me that there was an error made on the discount given to me on my online purchase. They will refund my koney and give me R100 voucher for the error.
I disagree with this as I feel that I am being treated unfaily due to an error made on their side and for whatever reason. I have asked Samantha to show me the policy that states this for online purchases that the consumer is liable for errors made by Mr price, she ahs failed to do so and refered me to the terms and conditions.
Please if somebody has experienced something similar or has knowledge of the policy please share with me.
I disagree with this kind of treatment.
Regards Denise
Good Day
Thank you for your feedback with regards to your order cancellation.
Due to a system error, the items in your shopping bag were discounted incorrectly and unfortunately we had to cancel your order(s). As per the Consumer Protection Act, we reserve the right to cancel orders should price-related errors like this occur.
We’re really sorry and hope that you will shop with us again soon.
Kind regards,
MRP
Good Day
Thank you for your feedback with regards to your order cancellation.
Due to a system error, the items in your shopping bag were discounted incorrectly and unfortunately we had to cancel your order(s). As per the Consumer Protection Act, we reserve the right to cancel orders should price-related errors like this occur.
We’re really sorry and hope that you will shop with us again soon.
Kind regards,
MRP