Online purchase exchange horror

I've posted this complaint on MrPrices Facebook.. To date their area manager has not calle me.

On the 13th February 2020 I went to the Mrp store at Blueroute mall in Cape Town, Western Cape. There I was assisted by the teller, Nilofar (if I'm not mistaken) who advised that because my goods were purchased by my dad on his account for me that she could not assist me. I then advised that I was assisted previously with the same scenario as we receive gifts from my dad on a regular basis.

Firstly... I don't agree with the fact that because Im not the account holder that the slip that is recieved with the goods is not sufficient to do an exchange..

Secondly bodysuits are 90% of the tops your brand stocks these days... Now when I need to change it because sizing is wrong, I'm told by the Manger at Blueroute mall Mrp, Reggie, that it's against your policy to return these for hygiene issues...

As much as I can try to understand that, he wasn't willing to hear me out about the fact that the top does not go over my breasts because it's too small. Therefore the hygiene issue would not have been jeopardized. Thirdly if this is such a hygienic issue, why is there no plastic sticker or something to cover that area like you do with your swimwear.

Ive been a customer of yours for longer then I can rememeber and I must admit that your staff and customer service is absolutely atrocious these days. Blueroute Mrp is one store that I've always left with a bad taste in my mouth.