1 reviews | Active since Oct 2011
Online purchase delivery after 3 days
I am a very unhappy and now a disgusted client. I shop a lot at MRP and I placed an order online Monday the 31st the evening and today is working day 3 and told when calling MRP customer service on tuesday it will be delivered during the day on Thursday,upon calling this morning i am told my items will only be delivered tomorrow by 12am. you give a time frame on the website 1-3 working days and then not adhered to. These clothing items are for for my sister and daughter for Casual Day tomorrow at school. What am i supposed to do with items no longer needed and after paying door to door courier. Why on earth do you use FedEx anyway, Fastway is so much better, i get items with in 1.5 working days from Jo'burg. This is my tracking number OFT1T***8 and this is my order number #***. If i don't get these items before 7:00 am tomorrow morning i will be taking this much further. As this is unacceptable. i did also post this on th MRP Facebook page this morning and still yet to get a reply or inbox or from customer services whom i called this morning also. This is a matter of urgency.
We humbly ask that you accept our apologies for the manner in which your queries were handled with our online department.
The issue will be investigated by the Online Manager and you will receive personal feedback shortly.
Kind regards
Mr Price
We humbly ask that you accept our apologies for the manner in which your queries were handled with our online department.
The issue will be investigated by the Online Manager and you will receive personal feedback shortly.
Kind regards
Mr Price
