Online purchase deducting money from account but no order confirmation

I have had a bad experience with Mr Price purchasing online for the second time now.

There seems to be a glitch when purchasing online from the app. Amount has been deducted from my account yet I have not received order confirmation.

I queried this on Tuesday this week and was told that I would have a response within 48 business hours. No surprise that i did not hear back!

When i tried to request a follow up on Mr Price via whatsapp service, the consultant merely dismissed my request - Consultant name is Clancy. I did not receive any reference number or any reassurance that my query is being attended to!

This is just terrible customer service. I want a refund and I will certainly not be shopping at Mr Price any longer!