1 reviews | Active since May 2016
Online Purchase
<p>I called the call centre on 20/6/2017 because I have not been able to purchase online for a month. It keeps saying 'no available credit facility', but I have over enough credit on my account. Charnee Fynn at the call centre was not able to sort this out for me and said she will get the IT dept to help me. On 21/6/2017 I emailed Charnee and she said the IT dept was looking for my account info and I sent it to her. I have still not heard anything yet from anyone and I am still not able to purchase online. As since the items I wanted to buy are out of stock. Please fix this so I am able to purchase the stuff I want online.</p>
Good day
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team members, who will handle this matter personally with you.
Many Thanks
Mr Price
Good day
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team members, who will handle this matter personally with you.
Many Thanks
Mr Price
NOTHING HAS BEEN RESOLVED!
I still can't purchase online and it is very frustrating.
Dalene Randal from the call centre emailed me on 27/6 saying account seems fine and if I still experience trouble I must let her know. Emailed her back because it was still telling me the same thing. She asked forscreenshot of error, account number and ID number, I sent it. 2 days later I email her to ask if there is any feedback, because I still cant purchase online. She asks me for screenshot of error and account number again!!!
NOTHING HAS BEEN RESOLVED!
I still can't purchase online and it is very frustrating.
Dalene Randal from the call centre emailed me on 27/6 saying account seems fine and if I still experience trouble I must let her know. Emailed her back because it was still telling me the same thing. She asked forscreenshot of error, account number and ID number, I sent it. 2 days later I email her to ask if there is any feedback, because I still cant purchase online. She asks me for screenshot of error and account number again!!!
Dalene Randal has resolved the problem. Thank you
Dalene Randal has resolved the problem. Thank you