Online orders not delivered as per stipulated.

<p>I am extremely disappointed in the MR Price online service. </p> <p>I placed my order containing more than 10 items on the 17th Dec.</p> <p>Because im always having to wait 3 weeks for my order if i do a store pick up, i have hence decided to do a door to door delivery to speed up the process this time around. Some of the items are needed for Christmas. </p> <p>On the 21st of December i sent a email asking why after 5 days is my order still being "processed".</p> <p>I then recieved an email stating one of their "super agents" will get back to me. </p> <p>24 hours went by and i still have not reieved feedback as promised. </p> <p> </p> <p>I then decided to call the 0800 help line and the agent then gave me the following options: </p> <p>1. I can cancel my order of R700 and wait 5 days for it to reflect back into my account. </p> <p>2. They can locate the items in various stores and i can then spend my day driving around, standing in ques to collect my orders in store. </p> <p>3. Or i can just sit and wait because the orders i wanted to have before christmas will only be delivered 5 days after christmas because the warehouse is closed and they didnt get around to delivering all their orders. </p> <p> </p> <p>Did Mr price not have a contingincy plan in place for this time of the year???? Knowing that there will be alot more orders coming in than during the year. How does the warehouse stop working when there is so many orders that still need to be dispatched? </p> <p> </p> <p>I needed those items for christmas and now i have to wait for it 6 days after christmas. If i do a refund i have to wait 5 days to get my money back. </p> <p>All of this is just UNACCEPTABLE!!!!! </p> <p> </p> <p>I guess i was not the only one who was conned into "place your orders before the 19th to have it delivered intime for Christmas". </p> <p> </p> <p>MR Price have disappointed me on so many levels this christmas and have certainly lost me as a customer. </p> <p>I probably wont get a response to this complaint either. </p> <p> </p>