Online orders is a huge issue

#***

I am totally shocked, I thought that being such a big company for so many years that you would at least have your logistics sorted? I ordered online on the 25th of October, and to date there is no shipping information after the 25th on your web page? I sent an email last week, just got a reply that it takes between 5 and 7 days? Well... I have recieved no further reply, online update or anything? The app and the web page do not link and update to one another, so why offer the app if you are not going to give customers the benefit of online tracking?

When I click on the order nr to do tracking it gives the following: This number can't be found at this moment / It's not available in the carrier's system yet. Please check back later.

So has my parcel even been shipped, I am leaving to Namibia for a holiday and made sure that I order on time, seems who ever is working in the shipping department is to lazy to update your system properly. And this is really not on.

And please do not tell me that there is no stock available, when I orderd there was stock available? It was processed immediatley.

If this is how your company opperates and employee's cant do there job properly and Mr Price management cant pick up that there is an issue I think myself and thousands of other clients are very unhappy.