Online orders collection

I am so tired of sending my online orders to your Keywest branch I have easily been doing online ordering for 3 years or so with you guys. And everytime I send my order to your Keywest branch the staff don't know how to process a online order this is ridiculous surely they should know by now. Yesterday I went to collect my order firstly the cashier (Japane) had no clue how to process an online order made me stand there for 10min before asking the Manageress (Lisa) to help him. She finally pitches up when I ask what is the problem as it is taking for ever. They both just ignore me when I start putting up a fuss she just laughs at me with still no communication. She is more worried about smudging her pink long nails when typing in the info on the system. To process this order took at least 30 min really???? I had to ask her 5 times for head offices number so I'm not even sure if she gave me the correct names. The best is after that I go across to your Mrphome Branch to get my other online order and what a breeze had my order in seconds. I really think you should address your staff in your MRP clothing branch regarding their attitudes, customer service, training.