MS
Mirande S

1 reviews | Active since Mar 2017

04 Sept 2018, 08:50

Online Orders

I've placed an order on the 30th of August 2018 and made payment directly after. There is currently no status updates on the order (5 days later). The latest update on the app is faulty as it keeps on shutting the app down if you try to access "My Orders" and Mr Price Head Office is not even decent enough to get back to customers. I prefer using the app because the staff in the shops are completely ***********, rude and generally make you feel like your presence in the shop is a burden to their relaxation among the aisles and behind the tills... now it seems like the negative attitudes and lack of customer service has made it's way up to the groups' Head Office as well.

I would appreciate feedback on this by the end of the day or I will notify this as ***** committed by Mr Price.

0
Replies (3)
Mr Price
Mr Price's reply04 Sept 2018, 16:12
Official

Good day

Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.

Kind Regards
Mr Price

Best regards,

MS
Mirande S's update05 Sept 2018, 07:52
Reviewer Update
Thank you for coming back, but with all due respect your customer care team has not come back yet on this report, my emails and website message logs, which clearly shows the lack of respect you have for clients or are you really going for the method of "avoid them and they will disappear". Please note that I will be in contact with CIPC today regarding this.
Mr Price
Mr Price's reply05 Sept 2018, 16:14
Official

Good day

Thank you for your post. We value feedback from our customers and do apologise for the disappointing service you have received from our team. We are investigating this matter and will get back to you as soon as possible.

Warm regards,

Mr Price

Best regards,