Online order with NO order number

I ordered something online on the 30th of November 2022 and till today I have not received an email or sms about the order number.

I phoned and gave all my particulars and the agent assisted and was about to give my order number and my call my cut (FYI it was not my airtime)

Money was deducted out of my bank account and I logged into the Mr. Price App as a guest but I am still not sure to why there is a delay or lack of communication.

Also what is the use you have a live chat but you need to wait till Christmas for a response

Delivery is for your Ottery branch

Courtney Williams *** ***