Online order taking more than 5 days to be delivered

I did an online order on the 20th November because I needed the item urgently and because I'm working I didn't have time to go shopping till today today is the 28th and I haven't received my order when I check the online player it has not moved since the 20th meaning I should not be expecting my order anytime soon it's better or during action from China then here in South Africa because they are taking their time just to deliver in item that a person needs it's very inconvenience thing when you order online is all about convenience but Mr price does not do that very unprofessional and they don't consider their customers when they ordering online and never going to order online ever again because of the experience that I got from Mr price