Online Order Query Too Difficult For Staff

Hi, I would like to lay a complaint against your Goldfields Mall Welkom Staff Members. Please pull the logs for a call made at 12:35. Number dialled : *** 1. Listen to how the lady who answered the phone, just stepped away from the phone without even informing me of what is happening. Then all of a sudden I am speaking to a different gentleman. 2. This gentleman asked me to call back after 5 minutes. I have tried 3 times and all of a sudden, nobody answers the phone. I called so much that they got irritated and eventually answered the phone. But now nobody knows who i am and why I am calling. They dropped the call in my ear while “going to look for the person I spoke to.”

Horrible service & I expect that you take this up with your *********** staff. Why have a phone if nobody answers? Why do customers have to call back? And worst of all, if we agree to call back then nobody knows what the hell is happening?

All I wanted to know, has my order arrived or not as it has been 10 days since I paid.