Online order poor service

I made an online order and shipment was confirmed on 25 July. The estimated arrival time was 7 August. Don't even bother trying to call in to follow up. Every time you call in the line 'cuts' in the middle of the call. This is so frustrating. The service is ridiculously poor. I searched 'online orders' and the reviews are not looking good I am a very concerned customer. I use to love shopping at Mr. Price, I am even a MRP Money account holder. With the Covid-19 outbreak and having asthma I tried the online shopping and it is an absolutely terrible experience!