Online Order Nightmares

<p>I am a cyber shopper. I enjoy not having to go into stores and battle queues of people. I previously found MRP to been quite on the ball, until about 3 months. My last 5-7 orders have been complete stuff ups. From orders not being processed , to late delivereies and terrible communication. I have fonf that if I don't enquire about orders. Nothing gets done.</p> <p> </p> <p>On 3 occasions this year alone, I have placed orders online and after 2 days of waiting for some sort of communication, I contact the help desk and I am told that they can not see my order on their side (even though I have paid and gone through the entire process) . It is at that point that they then hihglight this to IT and only then plac ethe order. This did not just happen once. But at least 3 -4 times from last year Dec until now. Every single order has been a mess up and has been late. This is going on for months. I even have chat history emails to back all of this up.</p> <p>On Monday this week iIplaced 2 online orders with MRP. I filled my basket, checked out. Paid, selected 1-3 day delivery. Paid an extra R45 for delivery and completed my orders. For both orders, I started an online chat this the helpdesk informing them of the orders emediatley becasue I just knew that there would be an issue. Now this shouldnot be expecetd from a customer. Becasue if you place an online order and pay etc, the systme should do its thing. But I took extra precausion and just alerted the help desk of the orders just in case I run into the same issues I have been having with them of late. Low and behold, the consultants could not see my orders on their side and sent both orders to IT to process. I only then received confirmation of the orders and thought it was sorted.</p> <p>On Wednesday, I still had heard nothing. I checked online to see what the statuses of the orders were. 1 was "Processing" status and one was "awaiting CC" status. I again started an online chat with a consultant querying these orders. With no luck actually. I requested for the supervisors / managers to call me, nothing. I later in the day received an email to say the one order shipped an dthe other was now being processed. Today is day 4! Still nothing has arrived. No phone calls received. No explanations received. The one order is still in "shipped" status and the other is :On hold" status. This moring I received an email to say that on eof my items on the "On Hold" order was unavailable and taht they will process the order without it and refund me.To which i rep**** it is fine. It is still "On Hold"</p> <p>Now my question is:</p> <p>1. Why do you have an online store that does not work? It is not my responsiblity to be follwoing up every order after I have placed it. Your system does not work then fix it or close the store down then.</p> <p>2. I paid for 1-3 day delivery. Its day 4! Will I be compensated? Most probably not. I just paid for a sevice I didnt receive. Great job MRP, I have such confidence in your services.</p> <p>3. Avoiding communication is not going to help you. When a frustrated customer asks to be contacted. You contact them emediately. Its day 4. No answers, no phone calls.</p> <p>3. Your social media platform is even more of a joke. I actually complained there first. And I got a, "We apologies, we will alert IT." REALLY? Thats it?</p> <p> </p> <p>Well guess what... your online store is broken and your customer service is Putrid. It honestly is. Sadly, wont get an explanation for this. I wont get compensated for a deliver service i did paid for but did not receive and I won't get the items I requested which are now out of stock because you did not pick my order up in time. Sad reality, but MRP is actually a really good reflection of how not to run a Business.</p> <p> </p> <p>Disgusted ex-customer.</p>