Online order mishap

<p>I placed an order with MRP online on Monday morning and chose the express delivery option which states 1 -3 days delivery excluding holiday. Some of the items I ordered was not available in store. Normally you get a shipped notification within the same day. When I realised I had not received any update on my order I logged in and to my dismay my order was still on processing status - 2 days later. I then chatted to the online agent who informed me there was a technical error in the warehouse. I asked why the customers werent informed - she says the warehouse has not given them a list of customers to contact. So tell me if you as a customer dont follow up you dont bother to inform us. I normally dont mind waiting for my order but this was something I needed for the weekend and why have a express delivery option where I pay more and my order does not get priortised or even informed of a error. I dont think i'm unreasonable at all. I cancelled this order as it was supposed to only arrive here on Tuesday? Are you sending it by boat? Very unhappy with service received</p>