Online order - LATE

<p>Good day.<br /> <br /> I order some stuff on monday the 3rd and apparently the order was not "picked up by the system" until I made an enquiry on the 6th of April. I first contacted customer care via email. Eugene responded to the email and after making a follow up with the relevant department he rep**** "please note that order is processing and you will receive it soon". I then called in and a lady told me what happend with the order. <br /> <br /> What makes me very upset in all of this is that 1. The order being late has inconvenienced me, 2. In this order i also bought something for someone who was/is very sceptical about online shopping. This experience will just worsen their scepticism. 3. None of the people apologised for all of this. After telling the lady i spoke to on the phone - all she said was she will ask Eugene to refund me part of the shipping fee. I literally had to ask her to apologise. I don't see how refunding me R30 will solve my problem or make me feel better. I want the stuff i ordered. </p>