1 reviews | Active since Jun 2014
Online Order gone wrong - no response
On 12 December 2020 I collected an online purchase from Mr Price. One of the pajama sets had only a top in the bag and I reported this to the Mr Price Helpline on 14 December 2020. I received an email to request photos, proof of purchase and detail of the problem.
I requested feedback on the email 10 January, 17 January and 21 March 2021. I submitted online requests for clarity on 17 January and 21 March.
Not a word from anybody. So I checked Hello Peter - 73% of over 6,000 reviews with only one star. Done a spot check on their responses - almost all are the same, clearly a scripted answer. Could not find one reviewer stating problem is now resolved.
Similar issue with comments on the MRP Facebook page.
What is so tragic about this is I have done many other online orders - all went well. It seems when an order goes wrong you don't have adequate processes in place to handle the problem.
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price Home
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price Home