Online order gone wrong

I made an online order on the 8th of October, to date (19/10/2023) I have not received my order. I even called the call center (16/10/2023) and I was told that the order had just left Centurion at 06:45. I sat in hope that it would be delivered the same day in the afternoon as the initial email had stated that I would receive my order on or before the 16th of October 2023. Also being in mind that Centurion and Carlswald, where it was supposed to be delivered, is less than 1 hour apart. I am very disappointed with the service I have received from Mr Price, as I usually order online but have never waited for about two weeks for an order to arrive. My order is just one day away for it to reach three weeks of it not being delivered. If I knew this was going to happen, I would have not ordered in the first place. By the time I receive the order, I would have fallen out of love for it, as I was looking forward to getting it, but I might even have to return it back and just get my money back as the wait has been too long.