ONLINE ORDER GOES MISSING IN THE STORE

I ordered some online clothing from Mr Price online of which i have been doing so quite frequently. I got an email stating that my order was ready for store pickup, so i went to the store to collect my order only to find out that my order wasnt delivered yet. Called customer care and i spoke to Samantha Coopsmay who reassured me that the order was indeed delivered. Went back to Krugersdorp AGAIN only to find out that there's no accountability concerning the person who signed for my order. I'm so annoyed and irritated because this has been too long, its time consuming. I cant keep on going back and forth. Got a call from the manager telling me to come to the store so that they can refund me, when i get there i need to wait again for him another 1h30 to get a reference number for my order of which after waiting for so long he was still on hold from head office and i ended up leaving. Mr Price needs to understand that I'm not a clown they must just refund me my money.