Online Order - Feedback and Escalation Promised but Not Received

24 November 2021 @ 2h28 I placed an order and received a confirmation email. The status of this order has been "processing" since that day. I initially commented on MRP's social media post querying the order status and received no feedback. I have sent a message on your Facebook page, again querying the status, no feedback. I have made numerous calls, your consultants promise to escalate the matter and get back to me but no feedback. Today I have made two phone calls, no feedback. Every consultant says they will get back to me and NOTHING. I am extremely frustrated and disappointed to say the least. I specifically purchased and paid for these items on the Black Friday promos and my expectations have not been met. No order, no feedback. Surely customer satisfaction should be a number one priority. I was on hold for 25min on the last phone call today and the line got cut without me getting the feedback I was promised. No follow-up phone-call received either. What happened to customer service 101?