GN
Gugulethu N

1 reviews | Active since May 2016

22 Dec 2016, 15:08

Online order delivery delayed by a week

<p>I placed and paid for an order online on www.mrp.com on the 19th of December. The website stated that it would take 1 to 3 working days to deliver the goods. yesterday I contatcted customer care and I was advised that the delay was caused by the fact that I odered after working hours by an Divashni. Today in the 22/12/2016 and I had to call again as my order that I have already paid for is still showing as processing! Instead of showing this case the urgency it deserves I was told by Hlaudi that "there are customers who have order before you and still have not received their things". To top this all off Hlaudi advised on behalf of her teamleader Kerusha that they think I should rather cancel my order. Is this how Mr Price treats their customers? I am dissapointed and upset. I need my things delivered not later than tomorrow. People who ordered before me have nothing to do with me,they did not contribute towards the payment of my clothing. Oh; that so-called Kerusha even refused to speak to me. The customer care from you guys is sickening. I will also be taking this to facebook. Lets see who dares to order online after this</p>

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Replies (2)
Mr Price
Mr Price's reply23 Dec 2016, 09:17
Official

Good day

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our online team members, who will handle this matter personally with you.

Many Thanks

Mr Price

Mr Price
Mr Price's reply23 Dec 2016, 09:18
Official

Good day

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our online team members, who will handle this matter personally with you.

Many Thanks

Mr Price