Online order delay

Online order delay I paid for an order that I purchased online on the 26th of November 2016 my order was awaiting payment till the 29th of November 2016.I spoke to Ashley one of the agents via online chat who advised he couldn’t see my payment and asked me to provide the proof of payment which I emailed to ********** On the 29th I spoke to Delisha Aroomoogam who again asked me for the proof of payment which I sent again for the 2nd time and the agent advised that the payment has not yet reflected as it take about 48 hours for the EFT payments to reflect on their side. Today is the 1st of December and Ashley can’t tell me when my order will be delivered as they are experiencing problems with their couriering services due to the fact that there are a lot of orders. On the Mrp site it states that EFT Express Door to Door orders take up to 3days so what’s the delay with mine? I have a Christmas party that I have to attend at work on the 02/12/2016 and I need my outfit today. Can I just say that the agents are not helpful at all Above is a report i sent lastyear and at this point i feel like I'm really being taken for a ride.....I placed an order on the 30th of November and in 7days it was supposed to be delivered instore ist the 9th day today and my order is still on-hold and guess what? I have a christmas party to attend on Friday. I honestly cant believe you people then you are going to come an offer me a lame apology.....I'm patiently waiting!!!!!