Online order complaint
I placed an online order last week Friday. 31/01/2020. The payment left my account the money is in Mr Price account. However the order did not go through as the app timed out and did not process my order. I have contacted numerous times. I have spoken to Clancy, Meeander and today Cindy. My ***. Was eventually given to me and I was told it is in finances hands.so R145.00 of my money is in Mr Price account for no good reason this is the second time this has happened now.I have sent proof of payment. I would like a full refund to my bank account as I do not wish to go through the hassle of this anymore. It's too much I was told it would be settled in 48 hours however I am still waiting to be contacted. I'm so angry. This is ridiculous.
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Mr Price's replyOfficial
05 Feb 2020, 09:31Good Day Chantal,
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members who will handle this matter personally with you.
Many Thanks Mr Price
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members who will handle this matter personally with you.
Many Thanks Mr Price
Mr Price's reply05 Feb 2020, 09:31
Official
Good Day Chantal,
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members who will handle this matter personally with you.
Many Thanks Mr Price
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members who will handle this matter personally with you.
Many Thanks Mr Price