Online order cancelled and no refund

<p>I placed an order online on the 5th March 2017. On the 7th I received an email saying its been cancelled because the items I ordered were out of stock. I called the customer care to find out about the refund, I was told that I'll get a voucher. I explained to the lady that was assisting that I want my money back not a voucher. I then received an e-mail with a voucher which I rep**** to with my banking details because I don't want a voucher. All I want is money back deposited into my account.</p>