Online order and refund taking too long!

I placed an online order on 05/09/2023, on 05/10/2023 after laying on Mr Price's back on the location of my order i was told it was delivered at my chosen store, I went to the store but the parcel wasn't there. I then asked for a refund via the whatsapp help line, Zama helped me and said she processed the refund for me. I was told to wait 5-7 working days for the refund, which has now passed, it's now 9 days later. Yesterday on 16/10/2023 I again spoke to Zama regarding my refund to which she advised she is waiting to hear from the warehouse if the received the order and only then can the refund be processed. I cannot believe an order can firstly take a month to arrive at my chosen store, that's not what the delivery said at check out (online). I am emigrating overseas next week and my bank account will be closed by then, I am tired of not getting answers regarding my order or my refund! I do not have another 7 working days to wait for my refund to be processed! I am highly disappointed at the service of Mr Price and the handling of my online order and refund thereof.