Online order

<p>On the 24th and 26th of December I placed an online order with Mr Price. By the 27th I realised that if I logged into the app, the order for the 24th did not come. The only active order was the one for the 26th. I also then realised that I did not receive a confirmation email for the order place on the 24th. </p> <p> </p> <p>I decided to go to store to sort this out. I went to the Hypermarket Brackenfell store, keep in mind that 3rd weeks ago I put the on hello Peter as the manager ALWAYS loses my paperwork, to this day we cannot find a slip I'm looking for for a return done. Anyway, I got to the store, the manager told me the parcel for the online order was not there which I understood because it's a 5-7 day working progress. But my question was if it was not on the online app and not in store and the credit was deducted from my gift card.........WHERE IS THE ORDER?</p> <p> </p> <p>The manager then phoned head office and the consultant requested to speak to me. I gave her the gift card number, the item values of what was purchased and she tells me..............."mam I am sorry to tell you but no order was pled on the 24th". So we do a gift card enquiry and again we see that the value for the order was deducted. She then tells me she will speak to the online department and get back to me within 2 days............ 2 DAYS........YES she said 2 days. </p> <p> </p> <p>I through a scene, obviously you have to get ugly before head office people pay attention to their customers. All of a sudden......magic....They find my order. I then kindly ask them if I could have it before the new year..... The consultant says yes she will do what is necessary because of the inconvenience.</p> <p> </p> <p>Guess what....today is the 5th of January......and I'm still waiting for both orders. I phoned head office yesterday and they told me both my orders are still in JHB.........</p> <p> </p> <p>I'm keeping my cool. PLEASE bare in mind that even after my first hello Peter complaint and my in store tantrum because of my online order....I walked out of that store with stick to the value of almost R1000.....why???? Because I love Mr Price and I still support so do I not deserve a little good treatment?...</p> <p> </p> <p>I think it's time for a reward.</p> <p> </p> <p>For everything that has happened since the hypermarket Store manager lost my paperwork to today...stillborn having my online orders....I demand a gift card. I still support Mr Price. After all of this.....I still support them. So I want credit...I want a voucher...you won't be losing anything because I'll be buying by your store but I won't be using my cash.</p> <p> </p> <p>I demand compensation in the form of a gift card to make up for everything. Nothing less than R1000. I spend over R2500 EVERY MONTH. It's by time I get treated with some respect. </p>