Online Order

On Monday evening I purchased goods from the MRP Online shop as I was advised in the N1 City store that the one item I was looking for was only online and not yet in any store. I then asked them which delivery option would be the best for me, if I need the items by Wednesday, 06/12/2017, they advised that I should select the door-to-door option. I then placed my order and put an additional comment on, that I need delivery by today and if they cannot do it by today that I need to be advised as soon as possible. I then kept checking it yesterday to see if it was handed over to the courier, and this morning when I called I spoke to Joshua who kept putting me on hold for long periods of time and then eventually came back on the line to advise that it is only day 2 and that I will not get my delivery today. I then asked him to get his team leader to call me and he said “I had you on hold because I was speaking to my team leader and she told me to tell you this.” And again I asked him to get his team leader to contact me, he then put me on hold and never came back on the line until I dropped the call. Is this the type of service your company advertises? And why when I made a comment on the order was it not given priority? Because door-to-door does say 1-3 days, it does not say 3 days! I would like to know now how I will get my order today.