Online Order

I'm not angry about this it is an honest mistake I placed an online order, I went to pick it up the guy who was helping me did not capture it on the system correctly cause he did not ask for my ID or cellphone number. I paid for the order like I just picked the clothes in the store. So now I can't place other online order as the system still state I have two unpaid order in store while I have already paid for those orders and the home with me. Please try to fix this so I can place my orders like I normally do. I believe this is honest mistake new store new staff