Online Order

Why does it have to come to this?

On 21 May I emailed customer services requesting an order placed the previous month be cancelled, and my Mr P Money account credited with a refund. Four days later I received confirmation that the order had been cancelled, and that my account would be refunded withing 24-48 hours.

With no sign of a refund on 4 May, I sent an email requesting a followup, which to date has received no reply. Likewise another email sent on 14 May. Calls to customer services are either forwarded to the online department, where nobody ever answers, or simply never answered in the first place.

Mr Price needs to sort this out before I'm forced to take the matter further. Also, please be advised that I will not be paying any interest which has accumulated after the date upon which the refund should have been processed.