Online order

I made an online order on 30th of last month however there’s wasn’t any email I received with Regards to track my order and so forth. Which I did call in as the money has gone off from my account by that time, I escalated the matter and I don’t know how many times up until now. So on the 26th of this month I called in again to ask for my refund up until now as it’s the 29th. I am really disappointed with how Mr Price Online operates and I wanted to escalate it through complaints department they don’t have. So disappointing. Shaun & other agents who have been on this you guys are shame and the lady I spoke to Bongeka Ncube. The ghetto