1 reviews | Active since Jul 2011

15 Dec 2016, 08:54

Online Holiday Floating Devices

<p>I never expected this sort of service from Mr Price.</p> <p> </p> <p>I placed an order online for two items. I selected that the items should be delivered to my nearest store and that I would pay when I collect.</p> <p> </p> <p>Days went by without any confirmation except for one mail that stated they had received my payment. (I hadn't made a payment yet cos I was going to pay in store.)</p> <p> </p> <p>When trying to call the help desk you hold for about 30min and then the line is dropped. When you request the call back service you don't get a call back. I call 4 times and still haven't been able to get through.</p> <p> </p> <p>I then emailed them to see where my order was. A response was sent a day later stating my order was cancelled cos I hadn't paid within 72hrs. Does Mr Price expect you to go to the store to pay then go back to collect?</p> <p> </p> <p>All this came to light today 15th Dec when I need the items on the 16th Dec.</p> <p> </p> <p>Thank you Mr Price for adding additional stress to my life now in Dec when my stress levels are already at the max.</p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Mr Price
Mr Price's reply16 Dec 2016, 07:39
Official

Good day

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our online team members, who will handle this matter personally with you.

Many Thanks

Mr Price