Online EFT Refund

Good Day,

It is with extreme dissatisfaction that I write this email.

I am unhappy with the pathetic service which I have reprieved from your chat agents. They are ***********, and need more training centered around empathy, and basic customer service s****s. They have been under-trained, and the service which I have received today has been horrific.

I wish that you are able to view my chat transcripts, as I am completely exhausted to explain the ordeal over again, as I have already spoken to a call centre advisor, who has kindly advised me to send this email.

I cancelled my order, as I am leaving the country tomorrow, and my order won't arrive on the date which I had expected it to. A gift voucher was created, for an order which I have paid cash for via EFT, therefore I wish for my cash refund please.

Amount: R440.99

It was explained to me in the chats that the gift voucher refund is automatic, however what makes me so upset, is the fact that I was not educated as a customer that a cash option is available, and which options I would need to take for it to be processed. Instead the chats were continuously left, without warning me, and I felt like I was being a nag, and a customer should never be made to feel that way by a business with proper business ethics. I was also **** to, and told that cash refunds are only available to MrPriceHome customers, and I was so shocked, at that ********* behaviour which was being displayed by your employee just to get me off the chat line. I have sent through an email to ********** with a copy of my bank statement, as advised for my refund- but it is with very little faith that I believe that my issue will be sorted, as the agents have been passing around the buck, and blatantly lying to me.

It angers me that the process is so painful, especially as I had not received any hassle when paying- why should there be so much hassle when I need my refund.

I need someone to look into this for me ASAP, as I am leaving the country on 28/06/2018.

This is my first ever online shopping experience where the refund process has been this horrific. I shop with so many other local online retailers, where their systems are so hassle-free, a customer can even go as far as cancelling their own orders, and processing their own refunds.

I truly disappointed by the entire ordeal. I am still waiting for a response from your help center. I sent an email past 2pm today.