ONLINE DISASTER

I always order online with Mr Price and never had a complaint before. Therefore, this is very disappointing and frustrating. I decided this year to purchase gifts on the Mr Price Mobile app and I was left angry and frustrated.

Firstly, there was an issue with the mobile app. The purchase stalled and it looked like it eventually went through. However, when I checked the status of my order, it showed cancelled but the money had already been deducted out of my account.

Secondly, when I tried to call, the line was not working. And therefore i used the whatsapp services.

Thirdly, I spoke probably to 3-4 different agents on the whatsapp line, explaining the situation and sending the screen snip of my cancelled order and my deducted payment. The first agent said they could not find the order and therefore could not initiate a refund and the query would be escalated.

Fourthly, I, in the meantime, reordered the gifts. This went through successfully.

Lastly, today, 14 December, my second, successful order is out on delivery and to my shocked horror so is the first cancelled order.

All i want, is my money back for the order YOU cancelled. Process my refund asap because I think i have been very patient and it has been almost 5 working days of me contacting MRP everyday to get my money back.

Kind regards,

Very disappointed