Online deliveries are a serious problem

Online deliveries always late, customer care is just stating the obvious and not helping resolve the problem. Im at my wits end with the courier service you use. I receive the message stating the package would be delivered before 17h00 on a specific date. I wait at the address until 18h00 and it doesn't arrive, putting myself in unsafe situations. 1.one of the times it happened over a weekend. It did not arrive on the Friday before 17h00 as the message indicated it would, and then on the Saturday i received a phone call stating they want to deliver to my home address and would be 20 minutes. 3 hours later after many messages and phone calls the courier Fastway couriers arrived with a female passenger and intoxicated. I have an elderly father who i take care of on weekends and cannot wait around for 3 hours for someone to deliver a parcel,

2. Please also change your estimation dates to more accurate ones as on my app the delivery due date states 1st of May and it is the 8th today and it still has not arrived at the shop. this was an inconvenience as one of the items was a gift for a birthday on the 7th. I sent emails to Mr Price online and all they can say about 1. is that it was delivered, not we will speak with the courier service nothing, no apology, and 2 no we will look into it or why the delay, just that the date is an estimation and that they package is in Polokwane. less then an hour away. it will arrive sometime this week.

I love Mr Price home sport and the normal shop, i choose to do online shopping because I do not do well in crowds, but it seems like i will have look at another online clothing and home shop as I cannot trust that i will get my packages on time and in a professional manner. I have been using the online services for a few years but it seems that only recently the delivery company is making Mr Price look like it has made a deal with the devil. Person who I dealt with at Mr Price (email) Ms Moolman