1 reviews | Active since Mar 2018
Online Application bad end user experience
Apart from a lot of fees paid for opening an account (25 rand initiation fee which I don't get its for what , the R12.95 for the service fee pm , plus the 21% interest . when I've finally got through my reservation and filled the online form on the Personal details the "HOME LANGUAGE" dropdown box only has 4 languages which doesn't cater for the 11 official South African languages , am not about to chose XHOSA or ZULU just because am BLACK. am not XHOSA nor ZULU , and I wont be choosing anything else which doesn't apply to me for the mere process of applying for an account it won't even take your developers two minutes to add other official languages to the list , I believe you can do better to accommodate people who will be using the online application process , not feel discriminated Your online application should cater for everyone
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price