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shalane.l shalane.l

1 reviews | Active since May 2017

30 Jun 2017, 09:54

Ongoing online "technical issue", bad service, no/ late response, Out of Stock, Incorrect pricing, ETC.

<p>All you need do is look at the record of my numerous chats, emails and calls to know how frustrated I have been.</p> <p>I will not rehash or request anything from Mr P as I have requested an item to be sourced ( Item out of stock because of needing manual processing .Querying immediately after placing order due to past experience of recurring issue. No response ) but know that will not happen or be responded to as noone really cares as there are many disapproving customers.</p> <p>My simple request is that my online profile be completely deleted as I will no longer order. What your IT department are doing there is a total mystery to me. Incorrect pricing, being unable to even place a simple without manual intervention for an online site is disgusting. I work in eCommerce and this site is a joke, really...</p>

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Replies (5)
Mr Price
Mr Price's reply30 Jun 2017, 12:26
Official

Good day

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our online team members, who will handle this matter personally with you.

Many Thanks

Mr Price

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shalane.l shalane.l's update03 Jul 2017, 09:37
Reviewer Update

********** 52081. Reordered, please insure I do not have a repeat of my previous month's orders . Check that the order is correct and does not have a technical issue or needs to be reprocessed. The item and size is currently in stock online but will not be for long. I want to avoid another Out of Stock email.

Mr Price
Mr Price's reply04 Jul 2017, 07:23
Official

Good day

You will be contacted by ourOnline Department who handles the matter personally with you.

We thank you for bringing the matter to our attention.

Warm Regards

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shalane.l shalane.l's update04 Jul 2017, 10:46
Reviewer Update

Once again, my size is not in stock online and my order is still submitted...

I sincerely hope this is not a repeat of last week's experience.

Mr Price
Mr Price's reply04 Jul 2017, 10:53
Official

Good day

The order will start processing today and shipped shortly.

Warm Regards