Ongoing insurance cancelation issue since, AUGUST

I have now had it with this account. I previously posted a review, Mrp replies and someone called me and told me all the issues would be sorted by the 7th of October, the insurance amount would be reversed and i would have no further issues. I have been getting multiple sms' over the last month about my account being in "arrears " I called in to the collection department who advised there is a not on my account but they can't do anything about the sms about my credit score that will be impacted negatively and my credit wil be freeze, it's automated, alll fine and well, I expected it to top the 7th I have been checking my statement since the 7th of October to see if it's reflecting anything but nothing, I againn get an sms this morning 09/10 to remind me of my arrears amount that is due to be paid. Why is thsi so hard for Mrp to sort out? It's one little insurance cancelation that seems to be too hard to figure out and reverse and i will not call into the insurance cancelation department and wait on hold fror any time upwards of 35 minutes because they are busy. I am sick and tired of this whole thing, I want it sorted out. It has been more than 2x MONTHS now and I am still trying to get this sorted. Joh no man.