One wrong made right! Well done Mr P

I made a complaint a month ago about the shocking service in Fourways Mall branch as they didn’t want to take my money despite almost six tellers being at their stations. I received a call the same day from the branch manager asking what happened and she listened and apologized for the bad experience. I went back to the store today and she apologized once again and went well over what I would have ever expected with her empathy and promised it wouldn’t happen again. Very impressed.