on going complaint/query still not resolved

Really unhappy with how Mr Price has failed to resolve my complaint. Seems like all the staff care about is trying to resolve a query by not actually resolving it or doing their due diligence.

Kendall is being extremely lackadaisical in her approach to handling the complaint. Turns out it was not a *****ulent transaction but rather a voucher that keeps getting added to my account after it was proved it was a failed transaction (31/12/2022) on the 06/01/2023 by Owami.

On the 20/04/2023 Jessica confirmed they re-added the R1000 voucher to my account. I advised that I wanted this cancelled and refunded to my account. Which was done.

On the 20/06/2023 I requested that the voucher be reissued as it keeps being added to my account every other month. I have received no acknowledgement or response.

I sent a follow up email on the 23/06/2023 and still no acknowledgement or response.

Can the voucher please be reissued as I don’t want to be charged for something that I have not been able to use.

I have received no response to my request of reducing my limit and thereafter closing my account.