JO
Jarryd O

1 reviews | Active since Dec 2015

22 Dec 2016, 00:54

Old clothing item on shelf

<p>I have had a very bad experience in your canal walk cape town store. I purchased four vests at R59.99 each. However, when I got home, I noticed one of them had an old RT label with the price tag stapled to it. Also it looked worn and stretched. I then checked the label and noticed it was completely washed out and old.</p> <p>This was extremely upsetting since I now need to return to the store to exchange this item. I don't believe this should be on the shelves at all. The label itself is not the recent RT graphic but the old one. Pictures provided upon request.</p>

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Replies (1)
Mr Price
Mr Price's reply22 Dec 2016, 08:43
Official

Good day

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards

MRP