Oh where, oh where has my parcel gone?

<p>I am a regular online shopper and generally have no issues whatsoever. Until I tried making a purchase from Mr Price online shopping that is... Over a week later and I have still not received my order, despite paying extra for the so called 'express door-to-door' delivery option, which promises 1-3 working days for delivery. I have made several calls to the Mr P call centre, all resulting in the response "we have checked with the couriers and you will definitely receive your delivery today...". However, when contacted directly, the courier doesn't even have the parcel on record in their system. So, it would seem that my parcel has vanished into thin air! Or (and more likely)Mr P is blatantly lying about the status of my order and they are incapable of providing the service they promise to their customers. Either way, I have now asked for a refund - although I'm highly doubtful that I'll ever see the money or the merchandise given their lack of customer support. So let this be a warning to other online shoppers, please, please, please save yourselves the frustration of dealing with these buffoons and rather shop with other more reputable service providers.</p>