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My store card broke after i have had it for a couple of years, i went to the southdale store. The manager said i should call the call centre and replace my card they will send it to a store for, which i couldnt understand why i should order a new card? I then went to campus square store the manager told me that the guy who works with the store card isn't in and isn't in every day i should go back every now and then just to check if his there, i then went there on the 23rd got the guy he called the replacement of cards department, I'm married and didn't get my ID as yet and the consultant refused to help me even thou i had my marriage certificate, she said to me i should go to home affairs get a new ID and then i will get a replacement card, how should i go to home affairs if its level 4 and they closed? I asked her so this means i can't use my card for as long as i dont have a new ID? She said Yes The guy who called her said well you heard her we can't assist you. How after having this account for to many years i can't use it? This is so terrible honestly. I ended up closing my account immediately because i didnt see the reason for me having an account with Mr price but i couldn't buy anything from there due to me not having a ID that has my married surname on.