Not responding to client's inquiries

It is understandable that during these circumstances our country is facing, there will be a delay in most of the companies services.

However, not responding to client's queries, is a big problem. When Mr Price announced that orders are allowed during the Level 5 lockdown, I placed my order on the 25th of April, paid accordingly but it was not processed, however I understood because it was lockdown afterall. When it was announced that we were on level 4, I expected my order to be processed, however till today, whenever I view my order I still see that it is still not processed.

I went to their Facebook page and messaged them, no response. I sent an email to the ***, still no response not even an auto non reply email confirming that they have received my email.

This is very frustrating and I'm totally disappointed. Their clientele is disgusting. Marketing is always on par when it comes to what we need to buy, when we already purchased and inquire about our order, you're quiet?!

Atleast respond to clients.