Not impressed

<p>I placed an order online over the weekend and I ordered the wrong sizes so I requested that the order be cancelled (I stated the order number) it was cancelled and I could then place another order but that order was cancelled today by someone who clearly did not know what she was doing. Now I must wait up to 48hrs for her mistake to be credited... that is nonsense. I also phoned the call centre to query why my order was cancelled and I was promised a call back as I did mention that it was urgent, yet I did not even receive a call back. Not impressed with the online shopping service, there use to be an option online for the customer to cancel their own order, why change a system that was convenient and worked for everyone </p> <p>order number : ********** 11278</p>