Not happy at all

I logged a complaint on this platform, my payment was due today but I haven't paid as I stated that I will not be able to afford the insurance which I requested cancelation in may.... So now what must I do as an email was sent to me to make payment of my monthly installment including insurance... No one from Mr price has called as per communication stating thaf I will be call... We now 29 min to July I need a way forward as I will be heading to the consumer obadsman with this issue