not happy

i have a serious problem now with mr price, its been 3 weeks since i waited for my refund, i would like to know from them are they going to refund me or rob me day light.

********** 452morning i have a serious issue are you going to refund my money or not its close to 3 weeks now waiting order no: ********** 96891

ORDER INFORMATION Order Information Order Date: 7 March 2019

Shipping Address Mrs MOTSHIDISI NGUBO Cnr Osborn and Louis botha str Office Esteed Park johannesburg, Gauteng, 2191 South Africa T: ********** 319 Shipping Method Shipping Method - Door to Door Economy Billing Address Mrs MOTSHIDISI NGUBO Cnr Osborn and Louis botha str Office Esteed Park johannesburg, Gauteng, 2191 South Africa T: ********** 319 Payment Method Card Payment

Items Ordered PRODUCT NAME SKU PRICE QTY SUBTOTAL Flutter Sleeve Tunic Colour: Tan Size: 42 ********** 136042 R159.99 Ordered: 1 Shipped: 1 R159.99 Lace Up Brogue Colour: Khaki Shoe Size: 6 ********** 726060 R139.99 Ordered: 1 R139.99 Subtotal R299.98 Shipping & Handling R45.00 VAT (Incl) R45.00 Grand Total R344.98 that my order status now my refund for the flutter sleeve Tunic is still not refunde Clancy Please give me a moment while I access your order. ********** 6452[MRP Help] Update: Mr Price : Out of stock item Notification Inbox x

MRP Help Fri, 8 Mar, 08:41 ##- Please type your reply above this line -## Good day, you have been registered as a cc on this support request: Please reply DIRECTLY to this email without e

Tshidi Ngubo ********** Fri, 8 Mar, 09:11 to MRP

please send a voucher as i paid via EFT.

regards. that was for the notification for the Lace Up Brogue Colour: Khaki Shoe Size: 6 ********** 726060 R139.99 Ordered: 1 R139.99 and I got a refund for it

that was for the notification for the Lace Up Brogue Colour: Khaki Shoe Size: 6 ********** 726060 R139.99 Ordered: 1 R139.99 and i got refund for it ********** 6452

20 Mar, 12:27 SAST

(10:09:46 AM) ********** 6452: hi sphamandla (10:09:51 AM) *** Clancy joined the chat *** (10:10:00 AM) Clancy : Hi ********** 645212 (10:10:04 AM) Clancy : How can I help you today? (10:10:24 AM) ********** 6452: good day

please ask sphamandla when im i getting my refund??

Good Day

Trust you are well.

Please be advised that this parcel will be returned to the warehouse, we will issue the refund once the parcel reaches the DC.

Should you require further assistance you are more than welcome to contact us on 0 ********** 35 or **********

Regards MRPG Customer Care Chat started Siphamandla joined the chat Siphamandla Hi Please provide your order number. Thank you for your patience. This order is still on it's way to the DC. It should be there next week. (10:11:10 AM) ********** 6452: I'm still waiting for my refund my order no ********** 96891 (10:11:50 AM) Clancy: Please give me a moment while I access your order. (10:12:00 AM) ********** 6452: alryt (10:15:11 AM) Clancy : Thank you for your patience. (10:16:03 AM) Clancy : For which item are you requesting for a refund? (10:16:59 AM) ********** 6452: kindly view my order please and you will see which item im supposed to be refunded. (10:17:12 AM) Clancy: Did you receive the order? (10:17:26 AM) ********** 6452: no Clancy (10:17:37 AM) ********** 6452: I didn't receive anything (10:18:34 AM) Clancy : Okay, there was a refund done on the 08/03/2019 for the item that was out of stock. (10:19:24 AM) ********** 6452: yes and I didn't receive my top and sphamandla sent me an e-mail to say I will be refunded for it (10:21:22 AM) Clancy: Once the item reaches the warehouse then only we can process a refund. (10:22:10 AM) ********** 6452: Hence I'm asking when is it going to reach your DC because I need to buy myself the top for the coming weekend (10:23:12 AM) Clancy : We will have to check with the courier. (10:23:28 AM) Clancy : We will be in contact with you via email. (10:23:35 AM) ********** 6452: please do and give me feedback clancy by today, please (10:24:13 AM) Clancy: As soon as I have feedback I will update you. (10:24:22 AM) ********** 6452: alryt (10:24:24 AM) Clancy: The turn-around time for all queries is 24 to 48 hours. (10:24:34 AM) ********** 6452: alryt (10:25:21 AM) Clancy: Is there anything else I can help you with? (10:25:27 AM) ********** 6452: no (10:26:39 AM) Clancy: Thank you for using our online service enjoy your day :-) this is the chat I had with sphamandla but till today you haven't made an effort to refund me... Clancy Thank you for using our online service enjoy your day :-) Clancy left the chat ********** 6452hello Clancy joined the chat Clancy Hi ********** 645211 How can I help you today? Clancy left the chat Rate this chat ********** 6452hello clancy Queue position: 1

this is proof for all my attempts I made with your online service staff but Clancy just left the chat without telling me if I will be refunded or not.