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Aziz A

1 reviews | Active since May 2012

25 Oct 2015, 09:37

Not Even A Hello

On Sunday I went to exchange a top at Mr Price Brixton. I was served by a Dineo who did not even greet me. Her manager wearing a yellow top was standing next to her and on the phone I asked Dineo why did she not greet me she said she did when I got to the counter she was laughing with the the previous customer. She did not greet me. When I stepped away she and the manager started talking and laughing amongst themselves. For a manager to do such shows a total disregard for customer centricity. She did not even intervene when I asked Dineo why she did not greet. Totally shocked at the treatment I received. <br> I would rather travel extra distance to Mr Price Cresta and know that I would be greeted with a smiling face

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Replies (1)
Mr Price
Mr Price's reply25 Oct 2015, 10:27
Official
Hello azizallyjhb,

Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.

We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Area Manager, Who will be in contact with you shortly with assistance in resolving this issue.

Kind Regards
Mr Price