NO
Nicolene O

1 reviews | Active since Sept 2022

12 Sept 2022, 13:16

Not allowed to spend more than R1000 if the system is offline!!!

I just had the worst experience at Mr Price in Mall of the North! Not only do the sizes of the clothing not match, as always (in some clothing items I am a 34 and others a 38, how does this make sense??), but also, when I wanted to pay my charge of R1770 with my account, I was told the system is offline, and that I therefore am only allowed to spend less than R1000.00. How does this make sense if a company wants to make profit? I asked if I may split the bill in two and pay my items seperately so that I may still buy all the items, after which was told that is not an option and I am not allowed to. I still do not understand why. The service was slow and the staff and managers were not at ALL willing to think of a way to help ME buy items from THEIR store, as if they were not bothered to lose the business. They were expecting me to now choose which items I would like to purchase the most while holding up the queue with only two cashiers working! With no explanation required of why, I simply left my whole basket of clothing of the value of R1770 right there and refused to waste my time any further. I will be closing my account with Mr Price and will be shopping elsewhere from now on.

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Replies (2)
Mr Price
Mr Price's reply12 Sept 2022, 16:00
Official
Good Day,

Trust you well.

Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks
Mr Price 

NO
Nicolene O's update23 Sept 2022, 09:35
Reviewer Update
Update: I was phoned by Jaqco van der Walt from Mr Price 2 days after I posted my review. He apologized numerous times sincerely and explained what the reason was for the system being offline. He said that the situation will be investigated with the store manager and employee who helped me.

It was wonderful to receive feedback and have someone understand why the situation was so frustrating. I explained to him, that if the ladies in Mr Price were so helpful as well, the whole situation could have turned out differently and more pleasantly. Thank you to Jaqco, who really provides great service and went out of his way to help.