Nonsense Customer Service

I placed the order on the 2nd of March and I still have not received it. I followed up with an agent yesterday, and they informed me that the order was out for delivery.

Today I contacted the live chat and spoke to Noma, who was very rude. She greeted me and then ignored me for about 10 minutes. When she eventually responded, she told me that I should not send multiple messages because they are assisting other customers.

I then went to WhatsApp because the website chat disconnected me. When I got to WhatsApp, it was the same agent again. I said, "You again, where is my order?" She responded by saying, "Please be advised I will not tolerate the disrespect. If you need assistance, please communicate respectfully, or you can leave this chat and speak to someone else."

The chat was then ended without my issue being resolved.

This was not helpful at all. Is this the level of customer service expected from Mr Price? The agent was rude for no reason. Am I not supposed to ask about my order?