MK
Mari K

1 reviews | Active since Jan 2016

20 Jun 2016, 10:20

Non Existing Customer Service

<p>I placed an order online on the 10th June and I was informed on the same day that my order has been shipped to my local store. <br /> Now it is 20th June and I still have not received notification that my parcel has arrived. <br /> On your site it says that it will take 1-3 working days.I also emailed query this morning to your Customer Service, yet I have not received reply.</p> <p>I find this extremely slow (non existing) service!</p> <p>I order from various web sites regularly and I find Mr Price extremely slow and quite unprofessional too.</p> <p>Please do not have internet shopping site if you cannot handle it professionaly!</p> <p> </p>

0
Replies (2)
Mr Price
Mr Price's reply20 Jun 2016, 13:56
Official

Hi Mari

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our online team members, who will handle this matter personally with you.

Many Thanks

Mr Price

MK
Mari K's update21 Jun 2016, 06:21
Reviewer Update

Good day

I would be greatful if I did.

I do find it a bad service though when I only get response after writing to Hello Peter.

This information could have been communicated to me as reponse to my query on your website. Or having customer care phone line where you have enough staff to take calls.

Best regards

Mari